Brent, a homeowner passionate about solar energy, recently purchased a LiFePO4 Solar Energy Battery Pack from us to power his home sustainably. However, during setup, he faced a challenge—he couldn’t access the system remotely after entering his network credentials. “I have no way to access remotely”Brent shared, feeling stuck.
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That’s when Amy, our dedicated support specialist, stepped in. With patience and professionalism, Amy guided Brent step-by-step, helping him input the correct PIN and connect the battery pack to his network. “Yes! That worked. Thank you, Amy,” Brent wrote, grateful for the seamless resolution.
Soon after, he was thrilled to see the system in action: “I am now remote monitoring!”
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His phone displayed real-time updates, showing the charge and 40W backup power, with the battery pack charging and discharging flawlessly.
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Impressed by the reliable product and Amy’s exceptional support, Brent decided to order an additional 600Ah battery pack from us. “Thank you so much for all the help,” he added with a thumbs-up. Now, Brent enjoys energy independence with total confidence.
Want to experience the benefits of a solar energy battery pack too? Get the same product Brent used here and start powering your home sustainably today!
Amy Zheng, a lithium battery sales expert with over 11 years of experience, specializes in LiFePO4 batteries, battery management systems (BMS), and DIY energy storage solutions. As a trusted creator on Facebook and YouTube, she shares honest insights with more than 14,000 followers, offering reliable service and establishing Docan Amy as a go-to resource in the field.
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